Frequently asked questions

Good things come in small packages, which is why most of our tours are capped at 12 people – with the exception of a few trips that can accommodate up to 16. That way, we don't overwhelm streets and local neighbourhoods and you get a more immersive experience.

You’ll find the maximum group size on the trip page.

Our join-in group tours are guaranteed to depart, even with just one traveller.

Private tours require a minimum of two people. Solo travellers are welcome to book a private tour, but the pricing will be based on the standard rate for two adults.

Most of our day tours involve some walking, but the distance ranges. As long as you’re comfortable walking for a couple of hours with regular stops, you should be fine.

Some tours also include public transport, bike rides or travelling in a private vehicle, so be sure to read the trip page to gauge how much physical activity is involved.

We’re committed to making our trips more inclusive for everyone. Some destinations are better suited to travellers with disabilities than others, but we’re always happy to chat and help you decide if a particular tour is right for you.

Where possible, we can look into making any reasonable adjustments or recommend an alternative tour.

Of course. Many of our travellers are part of the LGBTQIA+ community, and we want everyone who joins us to feel safe, welcome and respected. We understand that not every destination offers the same level of safety or comfort for LGBTQIA+ travellers, so check out our guide for tips, stories and advice from travellers around the world.

Excluding tours with strict age limits – like cocktail, beer or wine-tasting experiences – many of our tours are open to children. You'll find the minimum age on the trip page.

Kids under six can usually join for free, but if you need to bring a stroller, please read the trip itinerary to ensure it’s accessible.

All of our tours are led by a local guide and include plenty of local knowledge and immersive activities to give you an authentic taste of a place.

On our join-in tours, you’ll join a small group of up to 16 travellers at a set time, whereas a private tour is just for your party, with the option to choose your start time and request a hotel pickup if available.

We can adjust most of our food tours, provided you let us know about your dietary requirements in advance. In some destinations there may be limited or no options for certain dietaries, but our guides will do everything they can to meet your needs.

Check the trip page for more information.

For most of our day tours, you’ll need to make your own way to the meeting point. Selected tours do offer hotel pickups when arranged in advance, so be sure to check the trip page to see whether this is available.

You'll find the meeting point on both your email confirmation voucher and on the trip page on our website.

We recommend giving yourself plenty of time to get to your meeting point, especially when you’re in a new place where transport can take longer than expected.

We want all travellers in your group to enjoy their experience, so our tours start on time. If you know you’re going to be late, please contact us on the number on your voucher so that your guide can let you know where to meet the group. Unfortunately, if you’re late and don’t notify us, the tour will start without you and you won’t be entitled to a refund, as per our terms and conditions.

We don’t offer custom day tours, but many of our tours can be booked privately.

Most private tours can be booked for up to 12 people, with the option to choose your start time and request a hotel pickup if available.

Our tours go ahead, come rain or shine! That said, we do occasionally have to cancel due to extreme weather or other unforeseen events out of our control.

If your tour is changed or cancelled, we’ll contact you to reschedule or offer a full refund. Please make sure you provide your phone number and email address when booking so we can reach you.

You should receive a confirmation email within 1 hour of booking. The email will include a voucher with a 5-digit reference number – please use this number if you need to contact us about your booking.

If you don't receive a booking confirmation, your email provider may not realise we're friends yet, so check your spam folder. Still not there? Please get in touch.

Yes, please! You'll need to show your voucher to your guide at the start of the tour as proof of your booking. The email version on your phone is fine.

For age-restricted experiences like wine or beer tasting, you’ll need to provide a passport, driver's license or other government-issued ID that proves your age. You’ll find the minimum age limit for a tour on the trip page.

Gift cards can only be used on the Intrepid Day Trips website.

To redeem, choose a tour and add it to your cart. When you get to the checkout, enter your unique promo or gift card code in the bottom right corner.

Yep, you can choose another date or switch to a different tour up to 24 hours before your trip starts, as long as there's availability. Just get in touch with your booking reference and let us know what you'd like to change.

Plans can change, we get it! Both our join-in and private day tours are fully refundable up to 24 hours before the trip starts.

Any no-shows or cancellations made within 24 hours of the tour are subject to a 100% cancellation fee, as per our terms and conditions.

Want to cancel? Please email us with your booking reference.

Many of our travellers book at the last minute, but of course, if there’s a tour you really want to do, it’s best to book in advance to secure your spot.

Our guides are trained to keep you safe and ensure you have a great time. If you run into any problems during your trip, let them know right away. If you’re not happy with the outcome, please let us know in your post-trip feedback or get in touch.

Tipping is common in most parts of the world, particularly in the service and tourism industry. Although our trips are inclusive of all costs and we ensure our guides and staff are paid fairly, tipping your guide is always appreciated if you’re happy with your experience!

You'll receive an email confirmation with your gift card within 24 hours of purchase. It may have gone to your spam folder, but if it’s not there, please email us at bookings@intrepiddaytrips.com.

We love hearing about your experience! If you’d like to share any feedback, please email us.

Intrepid Day Trips agents can log in to make bookings in the Agent Corner.